FREQUENTLY ASKED QUESTIONS
General
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Artisan is a Pre-Order Bakery. Please email or call before stopping by.
We are not a walk-in bakery. Pre-order pick up is available Tuesday to Saturday. We are closed on Sunday and Monday.
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Contact us by email, phone or through our contact form HERE
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Orders can be placed by phone or email, only. Please email or call before stopping by.
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Our Products Section HERE. it list our process and lead times and help you to find the right offering for you.
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Your PDF quote or email confirmation will list pick up hours for your date.
As a general rule, pre-order pick up hours are as follows:
Tuesday: 2pm-6pm
Wednesday: 1pm-6pm
Thursday: 11am-3pm
Friday: 1pm-6pm
Saturday: 9am-1pm
CLOSED Sunday & Monday
*Holiday week hours will vary. All hours subject to change without notice.*
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Cancellation Policy
No cancellations, date transfers, rainchecks or credits.
Once orders are placed and paid for, no changes or cancellations can be made.
If your party is cancelled and you have paid in full, no refunds, date transfers, or store credit will be provided.
We were very lenient and understanding throughout COVID-19 and 2020, 2021, 2022. Now, we need to change our cancellation policy in order to continue operating.
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We hear this more than you’d think 😊
The good news: you don’t need to be “techy” to work with us. Our process is actually designed to make things easier, not harder.
Think of it this way: a quick call might feel easier in the moment, but it often leads to missed details, confusion, and more time spent fixing things later.
If emailing or filling out our Contact Us form feels overwhelming, keep it simple:
That’s it—we’ll guide the rest.
We promise: a tiny bit of upfront effort = a much smoother, stress-free experience (and a cake that actually matches your vision).
Weddings
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With confidence I can say yes.
Over the past 17 years, I’ve worked at over 200 venues between Plymouth and Providence.
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We serve Southeastern Massachusetts. The bakery is located in Rochester, MA.
We are conveniently located just 7 minutes from the Target in Wareham, Massachusetts.
Surrounding towns include: Mattapoisett, Marion, Acushnet.
Most of our clients live in the greater New Bedford area: Fairhaven, New Bedford, Dartmouth, Padanaram, Acushnet, Lakeville, Fall River, Rehoboth.
And South Shore MA towns of: Freetown, Lakeville, Plymouth, Carver, Bourne, Falmouth, and Buzzards Bay, Bourne, Buzzard's Bay, Onset, and Wareham.
For weddings, we offer delivery to the South Shore, South Coast and reach as far as Tiverton, RI, Little Compton, RI, Providence, RI, Seekonk, MA, and also the upper Cape Cod area (in the off season)
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Yes, we are licensed, inspected and certified by the Rochester Massachusetts Board of Health.
We are a commercial kitchen and operate under a bakery license with all necessary insurance certificates.
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Yes, we offer white glove delivery by our tenured staff for wedding orders.
Wedding cakes require special care and handling and wedding delivery, including all setup, starts at $150.
Wedding Offer Wedding Cake Deliveries to:
Marion, Mattapoisett
Fairhaven, New Bedford
Dartmouth, Padanaram
Acushnet, Lakeville, Freetown
Middleboro, MA
Fall River, Rehoboth
Plymouth, Carver
Falmouth, Bourne, Buzzard's Bay
East Bridgewater, Sharon
Onset, and Wareham
Tiverton, RI
Little Compton, RI
Providence, RI
Seekonk, MA…..
and all over Southeastern Massachusetts and Upper Cape Cod.
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Yes! Learn more about our wedding process HERE.
Cakes
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No, that would be impossible! We’ve designed over 18,000 cakes since 2007.
Check our Facebook Page, Instagram, or Twitter for more photos!
But, honestly, I’d love to design a cake just for you — feel free to email inspiration photos to us!
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Yes, absolutely!
Anytime you have a photo to share with us, this is considered a custom cake and requires a minimum 21 days notice.
Email us with the photo or inspiration.
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Please specify at the time of ordering if you or a member of your party has a food allergy.
We are NOT a nut-free facility, however, if you are in need of peanut-free or nut-free baked goods, please contact us at least 7 days prior to your party date, we can take on nut-free and peanut-free orders and keep all items separate from nut-containing goods.
One of our staff members has a severe tree-nut allergy, and we are extremely aware of the proper protocol to limit and expunge cross-contamination.
ALL SPECIAL DIETARY REQUESTS REQUIRE A MINIMUM 10-14 DAYS NOTICE.
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Absolutely! Gluten-free cakes, cupcakes and cookies are available. Many of our Pre-Designed Cakes are offered in a GF option.
Our gluten-free cakes taste like our standard cakes! Many of our clients have called one bite into our cakes just to check that they indeed are gluten-free because they cannot tell the difference.
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Absolutely! Everything we bake is made-to-order and we do not freeze anything!
We make all of our cakes, cupcakes, frostings, fillings, pies, cookies, and all sweets from scratch with time-tested recipes.
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Artisan Bake Shop prides itself on using only the freshest and finest ingredients to create our cakes and pastries. We are confident that you will be pleased with your purchase and will become a repeat customer.
However, if you are not satisfied, we ask that you return all uneaten portions of your dessert. Refunds are issued on a case-by-case basis and can only be done if we have the opportunity to evaluate the specific dessert in question. Artisan Bake Shop may issue the refund in part or in whole depending on what we can determine was the cause for return. Refunds, when issued, come in the form of a merchandise credit valid for 60 days.
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All of our cakes are thoughtfully designed to be both beautiful and delicious.
Each cake that leaves the bakery is made with care by me or my incredible staff.
Most importantly, as a busy mom, we’ve streamlined our Ordering Process to allow you to Order Online 24/7.
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Yes, and No.
Boy, that’s really not specific, huh?
Rentals of cake stands and cupcake towers are something that we sometimes offer. Please contact us to learn more.
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We completely understand that not everyone prefers online communication—but when you order online you receive an email confirmation with ALL your details.
When it comes to Custom Cake Ordering: Without email or images, we run into a few challenges:
We can’t see your colors or design details
We risk misinterpreting what you’re describing
Quotes become less accurate
The final cake may not match what you had in mind
And that’s something we never want.
Our process may feel like an extra step, but it actually:
✔ Saves time
✔ Reduces confusion
✔ Ensures your cake turns out exactly how you envision it
Visit Our Blog
We can’t wait to share our latest creations and news with you! Click below to see what we’ve been up to with our newest blog posts!